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Publisher: Berrett-Koehler Publishers [ All ]

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  Title Copies
A complaint is a gift : recovering customer loyalty when things go wrong 
Edition: 2nd ed. 
Year: 2008 
ISBN 13: 9781576755822 
 1 
Fun Works: Creating Places Where People Love to Work 
Edition: 2nd 
Year: 2007 
ISBN: 1576754081 
ISBN 13: 9781576754085 
Call No: HF 5549 Ye 2007 
 1